Accessibility
Tickets
Accessible seats are available in a full range of price zones online, via telephone, and at our wheelchair-accessible Box Office window at The Conrad Prebys Performing Arts Center.
More accessible seating options may be available than those visible online. Please contact the Box Office at 858.459.3728 or BoxOffice@TheConrad.org for more information and assistance with purchasing your tickets.
Accessible Seats Available Online
When purchasing via our website, please submit seating notes with your order so that we can accommodate your requests.
Wheelchair Seats
Seats marked with a wheelchair symbol provide space for a wheelchair or loose chair.
Transfer Seats
Seats marked with a star symbol and labeled Transfer Seat can be removed for wheelchair use. Advanced notice is requested for setup.
Companion Seats
Seats marked with a star symbol and labeled Companion are intended for companions of patrons using a wheelchair.
Staff Assistance
Our staff and volunteers are happy to move and store wheelchairs, walkers, and other mobility devices for you during events. Please speak with one of our ushers upon entry and they will gladly let you know where the device is stored, and return it during intermission and at the conclusion of the event.
Please note, we are unable to assist you in a weight-bearing capacity while transitioning to your seat.
Smoking Policy
In accordance with California State Law, smoking is not permitted in any of our venues, including the outdoor Wu Tsai QRT.yrd.
Minors
No one under age six will be admitted for concerts other than The ConRAD Kids Series. Minors of any age may be reseated within the hall or asked to watch the concert from the lobby if they disrupt the experience for other ticketholders.
For ticketed family events, children aged 2 and under do not require a ticket and may be seated in a responsible adult’s lap. Children over age 2 require a ticket for their own seat.
Outside Food and Drink
Outside food and drink may not be brought into The Conrad, including the Wu Tsai QRT.yrd. Exceptions may be made for infants or persons with dietary restrictions.
Service Animals
La Jolla Music Society endorses the Federal law that defines a Service Dog as any canine individually and specially trained to do work or perform tasks for the benefit of an individual with a disability, including physical, sensory, psychiatric, intellectual, PTSD, or any other mental disability. The Conrad welcomes Service Dogs anywhere in the public areas of the building where its handler wishes to go. We ask anyone planning to bring their Service Dog to contact The Conrad Box Office (858.459.3728) to ensure there is a place to accommodate the canine at a ticketed seat location. Service Dogs may also accompany their handler who is a featured event participant on the performance stages and backstage as necessary.
A Service Dog must not cause a disruption in public and must be under the handler’s control at all times. Otherwise, The Conrad management has the legal right to ask the handler to leave the property with the Service Dog.
Emotional Support (ESD), Therapy, or Comfort Animals do not qualify as Service Animals under the Federal guideline protections. We ask that owners of animals in these three categories refrain from bringing them to The Conrad. In addition, we advise owners not to bring any canine that is not a true Service Dog to The Conrad. Owners may be committing Service Dog Fraud, which is a fraud crime in the State of California (California Penal Code 365.7).
Accessibility at The Conrad
Your Arrival
Valet Parking and a drop-off zone are available for all events.
Elevator Access
The 2nd level of The Baker-Baum Concert Hall is accessible via elevator.
Restroom Access
Accessible restrooms are available on both the 1st and 2nd levels.
Personal Listening and Hearing Assist
Personal Listening and Hearing Assist is available through the “Listen EVERYWHERE” app, through your mobile device, or devices provided at our Concierge Desk. If using your own mobile device, please remember to bring your own headphones or earbuds to the show.
SELF-GUIDED INSTALLATION ON YOUR MOBILE DEVICE
How to Log in to our public WiFi:
1. Navigate in your mobile device to your WiFi network settings. Choose “The Conrad Public.”
2. You will be presented with a splash screen.
3. Tap “Continue to the Internet.”
How to download the app from the app store:
Scan this QR code with your mobile device’s camera and follow the link to download “Listen EVERYWHERE” app.
OR Go to your preferred app store, search for, and download “Listen EVERYWHERE.”
COMPLIMENTARY PROVIDED LISTENING DEVICES AVAILABLE
1. These devices are available at the Concierge Desk. Please request one from our House Management staff.
2. Provide a valid driver’s license or ID to be held at the desk in exchange for a listening device and headset.
3. When complete, return your device and headset to the Concierge Desk, and your driver’s license or ID will be returned to you.
USING THE LISTEN EVERYWHERE APPLICATION
• If you are using your own device, ensure you are logged into the WiFi network “The Conrad Public.”
• Open the app. Our complimentary devices will automatically open to the app.
• Select “The BakerBaum” for The Baker-Baum Concert Hall.
• Select “The JAI” for The JAI.
• Please make sure you are connected to your headphones, earbuds, or hearing aids and not putting out audio from your mobile device into the hall.
• To adjust your listening volume, please use your mobile device’s volume controls.
• To mute audio temporarily, tap the channel you are currently listening to.
• To unmute audio, tap the channel you wish to listen to again.
If you have any questions or need help with a problem using this app, please ask a member of our House Management staff for assistance.
Additional Accommodations and Questions
If you would like to request any accommodations not listed here, please contact us at 858.459.3728 or BoxOffice@TheConrad.org.
Lost and Found
To inquire whether an item you misplaced has been turned in to our staff, please visit the Concierge Desk in the lobby or call or email the Box Office at 858.459.3728 or BoxOffice@TheConrad.org.