Skip to main content

Listening Assistance

ADA App

Help is here.

Personal listening and Hearing Assist is available through the “Listen WiFi” app, through your mobile device, or devices provided at our concierge desk.

If You Don’t Use a Hearing Aid

If You Don’t Use a Hearing Aid
Listening Devices Are Available

Instructions

STEP 1

If you do not use a hearing aid, you may pick up a headset from the House Manager. If you do not see the House Manager, ask an usher to direct you.

STEP 2

The House Manager will ask for a valid driver’s license or ID to be held at the desk in exchange for a listening device and headset.

STEP 3

Once you have the headset, enter the hall through Door 1 (closest to the Concierge Desk) in The Baker-Baum Concert Hall. The headset will automatically connect to the sound system when you enter Door 1.

STEP 4

Occasionally, you may hear crackling in the headset. This happens when the signal is momentarily weak. Be patient! The transmission should normalize shortly.

STEP 5

At the end of the concert, return your device and headset to the concierge desk, and your driver’s license or ID will be returned to you.

If You Use a Hearing Aid

If You Use a Hearing Aid
Use the Listen WiFi App

The Listen WiFi app connects concert audio directly to your hearing aid via Bluetooth.

Instructions

STEP 1

Go to your phone settings and connect to The Conrad Public WiFi.

⚠ The app will not work unless your phone is connected to The Conrad WiFi.

STEP 2

Download “ListenWiFi” app. Apple phone users go to the Apple Store; Android users go to GooglePlay to download the app.

  • Respond “No” when the app asks whether to allow phone calls
  • DO allow app to connect to devices on local network notifications.
  • DO allow app to connect to Bluetooth.
  • DO allow location services while using the app.

STEP 3

We suggest you download the app in the lobby, then make your way to your seat. At your seat go to the app and select your concert hall (BBCH or JAI). Your hearing aid will automatically stream the sound from the stage once the concert begins. If the signal drops, please reconnect.

Note: WiFi signal may drop in some hall passageways. You may need to reconnect once you are in your seat.

TROUBLESHOOTING

I can’t hear the program feed or it is low volume.

Verify the device is set to the appropriate channel by selecting/unselecting the desired channel. Try to adjust your volume. If it’s all the way up, some devices place “safe listening” levels on the system and those can interfere with volumes. Try turning those options off (will vary between devices).

I can’t connect to your WIFI/no internet connection once connected.
  • Will depend on device.
  • Typically enter settings > WIFI > select “The Conrad Public”.
  • Ensure the user’s device sees the splash screen. If it does not, or bypasses it, this can cause issues.
  • Disconnect from WIFI network and reconnect.
The application only shows a countdown timer and says to connect to a network which has a Listen WiFi server.
  • Verify the device is connected to “The Conrad Public” WIFI.
  • Close the app and launch again to retry, or press the back button in the lower left corner, then tap “Scan Venue” when it appears.
  • If it still cannot find the server, delete the app, and reinstall.
  • Ensure the user selects “yes/allow” if prompted by their device to “allow the device to scan and find other devices?”
I still can’t get this application to work on my phone.

Go to our Concierge Desk and request one of our units.