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Listening Assistance

ADA App

Help is here.

Personal listening and Hearing Assist is available through the “Listen EVERYWHERE” app, through your mobile device, or devices provided at our concierge desk.

Self-Guided Installation on Your Mobile Device

Navigate in your mobile device to your WIFI network settings.

Choose “The Conrad Public”. (You will be presented with a splash screen.)

Tap “Continue to the Internet”.

Go to your preferred app store.

Search for, and download “Listen EVERYWHERE”.

Complimentary Listening Devices Available

These devices are available at the concierge desk. Please request one from our House Management staff.

Provide a valid driver’s license or ID to be held at the desk in exchange for a listening device and headset.

When complete, return your device and headset to the concierge desk, and your driver’s license or ID will be returned to you.

Using the LISTENING EVERYWHERE app

If you are using your own device, ensure you are logged into the WIFI network “The Conrad Public”.

Power on your device and open the app. Our complimentary devices will automatically open to the app.

Scroll through the list of available audio channels and tap on the channel of your choice to listen. Tap the “pause” symbol (two vertical bars) to stop listening.

Select Audio 1 for Baker Baum Concert Hall.

Select Audio 2 for JAI Concert Hall.

To adjust your listening volume, please use your mobile device’s volume controls.

To mute audio temporarily, tap the channel you are currently listening to.

To unmute audio, tap the channel you wish to listen to again.

If you do not see a message similar to the below indicating the app cannot find the server, please ensure you are properly logged in to our public WIFI network.

Troubleshooting

I can’t hear the program feed or it is low volume.

  • Verify the device is set to the appropriate channel by selecting/unselecting the desired channel.
  • Try to adjust your volume. If it’s all the way up, some devices place “safe listening” levels on the system and those can interfere with volumes. Try turning those options off (will vary between devices).

 

I can’t download the application.

  • Are you using an android or iPhone device?
  •  Are you connected to the internet?

 

I can’t connect to your WIFI/no internet connection once connected.

  • Will depend on device. Typically enter settings > WIFI > select “The Conrad Public”. Ensure the user’s device sees the splash screen. If it does not, or bypasses it, this can cause issues.
  • Disconnect from WIFI network and reconnect.

 

The application only shows a countdown timer and says to connect to a network which has a Listen EVERYWHERE server.

  • Verify the device is connected to “The Conrad Public” WIFI.
  • Close the app and launch again to retry, or press the back button in the lower left corner, then tap “Scan Venue” when it appears.
  • If it still cannot find the server, delete the app, and reinstall.
  • Ensure the user selects “yes/allow” if prompted by their device to “allow the device to scan and find other devices?”

 

I still can’t get this application to work on my phone.

  • Go to our Concierge Desk and request one of our units.